Effective date: 28 November 2025
These Terms apply globally to Awardee’s website and SaaS platform.
1.1 Website and Service. Welcome to www.awardee.com.au, www.awardee.com, members.awardee.com.au, feedback.awardee.com.au and www.award.ee (the Website). The Website provides access to Awardee’s customer-service software platform and related features (the Service).
1.2 Provider. The Service is operated by Awardee Pty Ltd (ABN/ACN 653 151 074) of Ground Floor 477 Boundary Street, Spring Hill, Queensland 4000, Australia (Awardee, we, us).
1.3 Agreement. By accessing or using the Website or Service, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Service.
1.4 Updates. We may update these Terms from time to time. If changes are material, we will provide reasonable prior notice (for example by email or in-app notice). Updated Terms apply from the stated effective date.
In these Terms:
3.1 Core SaaS offering. Awardee provides a customer service platform that allows Customers to:
3.2 Trial. We may provide a 30-day trial for a Customer’s first Location with full access to the Service. At the end of the trial, the Customer must subscribe to continue access.
3.3 Service evolution. We may add, modify or discontinue features to improve the Service or comply with law. We are not obligated to maintain any specific feature, provided the core Service remains materially available.
3.4 Ancillary human support. Awardee is primarily SaaS software. We may provide optional human support to assist Customers with setup or usage. Human support is ancillary, not sold separately, and does not change the nature of Awardee as a software product.
3.5 Complimentary setup support (best efforts). Any assistance Awardee provides in setting up accounts, pre-loading Customer Content, or making updates on a Customer’s behalf is complimentary and provided on a best-efforts basis. Customers must review and approve all pre-loaded or edited content and remain solely responsible for its accuracy, completeness, and suitability.
3.6 Beta Features. We may offer Beta Features from time to time. Beta Features are provided “as is,” may be modified or discontinued at any time, and are not guaranteed to be available or error-free.
4.1 Not sold or billed. From time to time, Awardee may offer Customers optional physical items such as printed QR badges, stickers, or signs (Physical Deliverables). These Physical Deliverables are complimentary, optional, and not charged for, billed for, or sold as part of any Paddle transaction or subscription fee. Physical Deliverables are offered at Awardee’s discretion and may be modified or discontinued at any time without notice.
4.2 Separate from Service. Physical Deliverables are not part of the paid Service, are not required to use the Service, and are not included in any Service warranties or guarantees.
4.3 Third-party fulfilment. Physical Deliverables are produced and shipped by third-party suppliers. Awardee does not control production or delivery timeframes. Any estimated timeframes are indicative only.
4.4 No liability. To the maximum extent permitted by law, Awardee is not liable for delays, defects, loss, or non-delivery of Physical Deliverables. Customers remain responsible for approving brand details and placement decisions.
5.1 Business use. The Service is offered to business Customers only (B2B). Any individual using the Service on behalf of a Customer represents they have authority to bind that Customer.
5.2 End Users. End Users access the Service through a Customer deployment and are not contracting parties. End Users must comply with Section 8 (Acceptable Use).
5.3 Account creation. Customers may create accounts through self-service signup or presetup by Awardee. Customers must provide accurate, current information.
5.4 Account security. Customers are responsible for safeguarding login credentials and all activity under their account. Customers must promptly notify Awardee of unauthorized access or security breaches.
5.5 No sharing. Customers must not share accounts outside their organization or allow unauthorized third-party access.
6.1 License. During a valid subscription, Awardee grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its internal business purposes.
6.2 Restrictions. Customers and End Users must not:
7.1 End User access. End Users may access the Service without accounts via Customer QR codes, links, or embeds.
7.2 Deployment responsibility. Customers are responsible for:
(a) where and how they deploy the Service to End Users;
(b) verifying QR code placements, destinations, and linked business information before making them available to End Users;
(c) ensuring nominated staff contacts, emails, and phone numbers are correct and operational;
(d) all End User access to and use of the Service via the Customer’s deployment;
(e) all AI Chats and other usage generated through the Customer’s deployment of the Service (including via QR codes, links, embeds, or other access points), whether such usage is generated by End Users, automated traffic, bots, or other third parties. Customers acknowledge that deployment may result in consumption of included AI Chats and overage charges, and Customers remain liable for those charges; and
(f) ensuring End Users are informed that responses are automated and may be inaccurate, and that End Users should verify critical information.
7.3 Privacy compliance for End Users. Customers are responsible for determining what notices, consents, and privacy disclosures are required for End Users in their jurisdictions. Customers act as the data controller (or equivalent) for any End User data collected through their deployment of the Service, and Awardee acts as a processor/service provider only to the extent such data is processed. Awardee processes End User data only on the Customer’s documented instructions and solely to provide the Service. Customers must ensure they have all lawful bases and consents required for End User data and for any international transfer of such data.
7.4 End User agreement. By accessing or using the Service (including via a Customer’s QR code, link, or embed), each End User agrees to comply with these Terms to the extent applicable to End Users, and acknowledges Awardee may enforce Sections 6, 8, 9, 10 and 24 directly against End Users where relevant.
8.1 The Service must be used lawfully. Customers and End Users must not use the Service:
8.2 Awardee may determine prohibited industries at its reasonable discretion and publish updates from time to time.
8.3 We may suspend or terminate access immediately for serious or repeated breaches.
8.4 Sanctions / export compliance. Customers must not use the Service in violation of applicable export controls, trade sanctions, or embargo laws. Awardee may suspend access where required to comply with such laws.
9.1 Ownership. Customers retain all rights in Customer Content. Awardee does not acquire ownership of Customer Content.
9.2 License to Awardee. Customers grant Awardee a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, translate, and display Customer Content solely to:
9.3 Customer warranties. Customers warrant that:
Awardee relies on these warranties. Customers acknowledge Awardee does not verify ownership or licensing of Customer Content and is not responsible for determining whether Customer Content infringes third-party rights.
9.4 Sensitive data. The Service is not designed to process sensitive personal data (health data, government IDs, payment data, biometrics, etc.). If a Customer uploads such data, they do so at their own risk and are solely responsible for compliance.
9.5 Removal. We may remove or disable Customer Content we reasonably believe is illegal, infringing, unsafe, or violates these Terms.
9.6 Indemnity for content. Customers indemnify Awardee for any claim that Customer Content infringes rights or violates law. This indemnity applies regardless of whether Customer Content is used for AI training, display, messaging, or any other Service function.
9.7 Preloaded and Awardee-sourced content.
(a) To help Customers get started, Awardee may preload or suggest content for the Customer’s AI and help pages using publicly available information or materials provided by the Customer (Preloaded Content).
(b) Customers acknowledge that Preloaded Content may be incomplete, inaccurate, outdated, or may not reflect the Customer’s preferred wording or rights position.
(c) Customers must promptly review all Preloaded Content made available in their account and notify Awardee if any Preloaded Content is incorrect, misleading, unsuitable, or alleged to infringe any third-party rights.
(d) Customers remain solely responsible for ensuring that all Customer Content and Preloaded Content used in the Service is accurate, lawful, and non-infringing. If a Customer continues to use Preloaded Content after it is made available for review, the Customer is deemed to have approved it for use in the Service.
10.1 Automated nature. The AI Assistant produces automated Outputs based on Customer Content and third-party AI services.
10.2 No guarantee of accuracy. Outputs may be incomplete, incorrect, or inappropriate. Outputs are provided for convenience and are not professional advice. Customers and End Users must not rely on Outputs as the sole basis for decisions.
10.3 Customer responsibility. Customers are responsible for AI training inputs, customization settings, and lawful use of AI Outputs in their business.
10.4 Prohibited AI misuse. Customers and End Users must not attempt to:
11.1 Subscription structure. Subscriptions are based on:
11.2 Limits. Each Location includes:
11.3 Additional Tools / Locations. Customers may add Tools or Locations at any time. Additional subscription charges will be prorated and added to the next invoice. Prorated charges apply for the remainder of the current billing period and remain payable even if the Customer cancels before period end.
11.4 Overages. AI Chats beyond the included monthly allocation are charged in arrears at the end of the billing cycle.
Customer responsibility. All AI Chat usage generated through Customer deployment is billable to the Customer, including excess usage billed as overages.
11.5 Billing definitions. Awardee may reasonably determine what constitutes a Location or Tool for billing consistent with the product description and pricing page.
11.6 Usage monitoring. Awardee may monitor usage to verify compliance with plan limits and billing.
12.1 Merchant of Record. All purchases are processed by Paddle.com Market Ltd (or its affiliates) as Merchant of Record. Your purchase and payment obligations are owed to Paddle, and Paddle’s buyer terms and privacy practices apply to checkout, billing, tax handling and refunds. Paddle handles checkout, payment processing, tax calculation/collection, invoicing, and refund processing.
12.2 Auto-renewal. Subscriptions renew automatically each monthly billing period unless cancelled before renewal.
12.3 Failed payments. Paddle may retry failed payments according to its standard dunning process. If payment is not successfully collected within a reasonable period, we may suspend or terminate access until amounts are paid.
12.4 Price changes. We may change subscription pricing, Tool pricing, or overage rates with at least 30 days’ prior notice, applying from the next billing cycle.
12.5 Discount codes. Discount codes may be offered subject to stated conditions and may be withdrawn at any time. Unless required by law, discounts do not create additional refund rights.
13.1 14-day refund window. Customers may request a full refund of base subscription fees within fourteen (14) days of:
(a) the initial purchase of a subscription for a Location; or
(b) any subscription renewal.
13.2 Add-ons. If a Customer adds an additional Tool or Location, a refund for that add-on may be requested within 14 days of that add-on purchase.
13.3 No refunds for usage incurred. Refunds do not apply to AI Chat overage charges already incurred during the billing period.
13.4 How refunds are processed. Refunds are processed through Paddle to the original payment method. Customers may request refunds via Paddle Buyer Support (link in receipt) or by emailing support@awardee.com.au.
13.5 After 14 days. After the 14-day window, refunds are not available except where required by applicable law.
14.1 Third-Party Services. The Service depends on Third-Party Services. Their terms may apply to your use.
14.2 No liability for third parties. Awardee is not responsible for Third-Party Services, including outages, changes, or discontinuation.
14.3 Sub-processors. Awardee uses Sub-processors to deliver the Service. A current list is available on request. We may add or replace Sub-processors and will remain responsible for their performance to the extent required by law.
14.4 We may add, modify, or remove integrations at any time.
15.1 No SLA / no uninterrupted guarantee. We do not provide a guaranteed uptime SLA. We use commercially reasonable efforts to keep the Service available, but do not guarantee uninterrupted or error-free access.
15.2 Maintenance. We may perform scheduled or emergency maintenance that may temporarily affect availability.
15.3 Support. Support is available via email and in-app chat during Australian business hours (8am–5pm AEST/AEDT, Monday–Friday). Response times are targets only, not guarantees. Any support or content-update timeframes provided are estimates only. Changes may take time to publish across caches, QR destinations, or Third-Party Services.
15.4 Message relay limitations. SMS/email relays depend on telecommunications and email providers. We do not guarantee delivery timeframes for relayed messages, and Customers are responsible for monitoring their nominated channels.
15.5 Device / network dependency. End User access depends on their devices, scanners, browsers, and network connectivity. Awardee does not guarantee compatibility with all devices or third-party scanning systems.
16.1 Safeguards. We maintain commercially reasonable administrative, technical and organisational safeguards to protect the Service and Customer Content.
16.2 Breach notice. If we become aware of a material security breach affecting Customer Content, we will notify the Customer within a reasonable time and provide information we reasonably have about the breach and mitigation steps.
16.3 No absolute security. While Awardee maintains commercially reasonable safeguards, no system is completely secure. Awardee does not guarantee that unauthorised access, hacking, or data loss will never occur.
17.1 Customer cancellation. Customers may cancel at any time through their account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period.
17.2 Termination for cause. We may suspend or terminate access immediately if we reasonably believe there is illegal use, fraud, abuse, security risk, prohibited industry use, or material breach.
17.3 Effect of termination. On termination:
18.1 Export. Customers may export Customer Content and account data where export features are made available.
18.2 Retention. After termination, we may retain Customer Content for up to 90 days to allow export or account reactivation.
18.3 Deletion. After the retention period, Customer Content will be deleted or de-identified, unless retention is required for legal, security, or dispute reasons. Deleted data may persist in secure backups for a limited period and will not be restored except for legitimate disaster recovery.
19.1 Customers are responsible for ensuring any GTIN/EAN/GS1 data they provide is accurate and authorised for use. Awardee does not guarantee acceptance of GS1-style QR codes by third-party point-of-sale systems, scanners, or regulators in any specific country. Customers are also responsible for testing and approving any QR codes (and their scan destinations) before printing or distributing packaging or other materials that include them.
20.1 Awardee IP. Awardee owns all rights in the Service, Website, software, branding, and related IP.
20.2 No rights granted. Except for the license in Section 6, no IP rights are transferred.
20.3 Trademarks. Customers must not use Awardee trademarks without prior written consent.
20.4 Customer logos. Customers grant Awardee permission to display their business name and logo as a factual customer reference on Awardee’s website, marketing materials, or case studies, unless the Customer opts out by written notice to support@awardee.com.au. Awardee will not imply Customer endorsement without consent.
21.1 Confidential Information means any non-public information disclosed by one party to the other relating to business, technology, customers, pricing, or operations.
21.2 The receiving party must:
21.3 Exclusions. Confidential Information does not include information that is public, independently developed, or lawfully received from a third party.
21.4 Required disclosures. A party may disclose Confidential Information if required by law, subpoena or regulator, provided it gives reasonable notice where lawful.
21.5 These confidentiality obligations survive for 3 years after termination. Trade secrets remain confidential for as long as they remain trade secrets.
22.1 Customers consent to receive service communications and product updates. Customers may opt out of marketing communications at any time via unsubscribe links or by contacting support.
22.2 Customers grant Awardee permission to request and use testimonials and reviews, unless the Customer notifies Awardee in writing that they do not consent.
23.1 The Service is provided “as is” and “as available.”
23.2 To the maximum extent permitted by law, Awardee disclaims all warranties not expressly stated, including fitness for purpose, non-infringement, and uninterrupted availability.
23.3 Non-excludable rights. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot be excluded under applicable law. Where liability cannot be excluded, it is limited to the minimum extent permitted.
24.1 Awardee is not liable for indirect, consequential, special, punitive or exemplary damages, loss of profit, revenue, goodwill, reputation, or data.
24.2 To the maximum extent permitted by law, Awardee’s total aggregate liability arising from or related to the Service is limited to the subscription fees paid by the Customer to Paddle for the Service in the three (3) months preceding the event giving rise to the claim. This cap applies regardless of the legal theory (contract, tort, negligence, statute, or otherwise). The parties agree this limitation reflects a fair allocation of risk and survives any failure of essential purpose.
24.3 Awardee is not liable for:
25.1 Customers indemnify Awardee against claims arising from:
26.1 Parties must first attempt to resolve disputes by good-faith negotiation.
26.2 If unresolved within 28 days, disputes must be mediated in Brisbane, Australia, before court proceedings (except urgent injunctive relief).
26.3 Injunctive relief. Awardee may seek urgent injunctive or equitable relief for breaches of Sections 6, 8, 9, 10, or 20 without first completing mediation.
These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have exclusive jurisdiction.
Use of the Service is also subject to our:
Each is incorporated by reference and forms part of these Terms.
A Data Processing Addendum (DPA) is available on request.
If there is any inconsistency between these Terms and any incorporated policy, these Terms prevail to the extent of the inconsistency.
Awardee is not responsible for failure or delay caused by events beyond reasonable control, including third-party outages, internet failures, natural disasters, war, terrorism, labour disputes, government action, pandemics, or utility failures.
These Terms are between Awardee and the Customer only. End Users have no rights under these Terms and are not intended third-party beneficiaries. Any rights End Users may have arise solely against the Customer.
31.1 Entire agreement. These Terms and all incorporated policies are the entire agreement between the parties and supersede all prior discussions, representations, or understandings about the Service.
31.2 Severability. If any provision is unenforceable, it is severed to the minimum extent necessary and the remainder remains in effect.
Questions, notices, or refund queries:
support@awardee.com.au
Last updated: 11 Apr 2024
This Website (referred to in these “terms of use” as the website) is owned and operated by Awardee Pty Ltd, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
1. We respect your privacy
(a) Awardee Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).(c) “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.(d) You may contact us in writing at Ground Floor 477 Boundary St, Spring Hill, Queensland, 4000 for further information about this Privacy Policy.
2. What personal information is collected
(a) Awardee Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.(b) You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.(c) We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.(d) Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
(a) Awardee Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.(b) By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
(a) Awardee Pty Ltd may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.(b) Awardee Pty Ltd will use personal information only for the purposes that you consent to. This may include to:(i) provide you with products and services during the usual course of our business activities;(ii) administer our business activities;(iii) manage, research and develop our products and services;(iv) provide you with information about our products and services;(v) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and(vi) investigate any complaints.If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.(c) We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.(d) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
(a) Awardee Pty Ltd may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.(b) If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
(a) Awardee Pty Ltd will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.(b) We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.(c) We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.(d) We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.(e) We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.(f) We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.(g) We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.(h) You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
(a) If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Awardee Pty Ltd complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.(b) Except as otherwise provided in the GDPR, you have the following rights:(i) to be informed how your personal information is being used;(ii) access your personal information (we will provide you with a free copy of it);(iii) to correct your personal information if it is inaccurate or incomplete;(iv) to delete your personal information (also known as “the right to be forgotten”);(v) to restrict processing of your personal information;(vi) to retain and reuse your personal information for your own purposes;(vii) to object to your personal information being used; and(viii) to object against automated decision making and profiling.
8. Hosting and International Data Transfers
(a) Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia & United States of America.(b) We and our other group companies have offices and/or facilities in Australia & United States of America. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Awardee Pty Ltd’s Data Protection Officer.(c) The hosting facilities for our website are situated in Australia & United States of America. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Awardee Pty Ltd’s Data Protection Officer.(d) Our Suppliers and Contractors are situated in Australia & United States of America. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Awardee Pty Ltd’s Data Protection Officer.(e) You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
(a) Awardee Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.(b) Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.(c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@awardee.com.au or privacy@awardee.com. (b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
(a) If you have any complaints about our privacy practices, please feel free to send in details of your complaints to privacy@awardee.com.au or privacy@awardee.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.12. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
13. Website
(a) When you visit our website: When you come to our website (www.awardee.com.au & www.awardee.com & www.award.ee), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.(b)
Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.(c)
Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Awardee Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
14. Effective date
This policy is effective from 11 Apr 2024.
This Privacy Policy applies to all personal information collected by Awardee Pty Ltd via the website located at www.awardee.com.au & www.awardee.com & www.award.ee
All care is taken in the preparation of the information and published materials on this site. Awardee Pty Ltd does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, Awardee Pty Ltd will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.This site may contain hypertext links, frames or other references to other parties and their websites. Awardee Pty Ltd cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Awardee Pty Ltd do not necessarily approve of, endorse, or sponsor any content or material on such sites. Awardee Pty Ltd make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world. Awardee Pty Ltd are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.If you have any concerns regarding the content of the Website, please contact Awardee Pty Ltd.
This Privacy Policy applies to all personal information collected by Awardee Pty Ltd via the website located at www.awardee.com.au & www.awardee.com & www.award.ee.
1. What is “personal information”?
(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2. What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: First Name, Last Name, Address, Date of Birth, Email, Phone, Photographs, Payment Details & Payment Links, Login Credentials, Statistics, Page Visits, Opinions, Feedback, IP Address, Logos & Images.
3. How we collect your personal information
(a) We may collect personal information from you whenever you input such information into the website.(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Michael Long and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas transfer
Your personal information may be transferred to recipients located in the United States of America. The United States of America has data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.
8. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.
9. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: privacy@awardee.com.au or privacy@awardee.com.
Effective date: 28 November 2025
Awardee is a software-as-a-service (SaaS) platform. All payments for Awardee subscriptions are processed by Paddle.com Market Ltd (or its affiliates) as our Merchant of Record. This means you purchase your subscription through Paddle, and Paddle handles billing, tax, and refunds. paddle.com+1
You may request a full refund of base subscription fees within fourteen (14) days of:
(a) your initial purchase of a subscription for a Location; or
(b) any subscription renewal. paddle.com
If you add an additional Tool or Location, you may request a refund for that add-on within 14 days of the add-on purchase.
Refunds do not apply to AI Chat overage charges already incurred during a billing period.
Refunds are processed through Paddle using the original payment method. You can request a refund by either:
After the 14-day refund window, refunds are not available except where required by applicable law.
Approved refunds are issued by Paddle. Processing times vary by payment method and financial institution. paddle.com
If you have billing or refund questions, contact:
support@awardee.com.au
Effective date: 28 November 2025
This Privacy Policy explains how Awardee Pty Ltd (ABN/ACN 653 151 074) (Awardee, we, us) collects, uses, stores and discloses Personal Information when you visit our websites or use our SaaS Service as a Customer (business subscriber). End Users (your customers) are covered under the separate End User Privacy & Use Policy.
We comply with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles, and where applicable, the EU GDPR, UK GDPR, and other global privacy laws. GDPR+1
Personal Information is information or an opinion that identifies, or could reasonably identify, an individual. This includes direct identifiers (name, email) and indirect identifiers (device IDs, IP address).
Depending on how you use our Website and Service, we may collect the following categories of Personal Information:
2.1 Account and business contact data
Name, business name, role/title, email address, phone number, billing address, login credentials, and account settings.
2.2 Service configuration data
Staff contact details you nominate for message/feedback relay, Location and Tool setup information, logos/branding, and Customer Content you upload.
2.3 Usage and technical data
IP address, device type, browser type, operating system, time zone, log files, diagnostics, feature usage, page views, and timestamps.
2.4 Communications
Support requests, in-app chat messages, emails, surveys, and feedback you send to us.
2.5 Payment metadata
We do not store full card details. Payments are processed by Paddle as Merchant of Record. Paddle collects and stores payment data directly under its own buyer terms and privacy policy. Paddle+1
We collect Personal Information when you:
We may also receive limited information from third-party services that support the Service (e.g., hosting, messaging, AI, analytics, CRM, and payment support).
We use Personal Information to:
We may also create de-identified or aggregated data for analytics and product improvement. This data does not identify you personally.
Where GDPR/UK GDPR applies, Awardee processes Personal Information on the following lawful bases: ICO+1
We may disclose Personal Information to:
Sub-processors are bound to handle data securely and only for Service delivery. A current list is available on request.
We operate globally and may store or process data in Australia or other countries (including the USA, EU and UK) where our Sub-processors operate. Where required, we use appropriate safeguards for international transfers.
We retain Personal Information only for as long as needed to provide the Service and meet legal, security, dispute or compliance requirements.
Typical retention periods include:
We use commercially reasonable technical and organisational safeguards. No system is perfectly secure, and we do not guarantee absolute security.
You may request access to, correction of, or deletion of your Personal Information by contacting privacy@awardee.com.au. We may need to verify identity and may refuse requests where permitted by law.
If you are located in a US state with privacy laws (e.g., California, Colorado, Virginia, Connecticut, Utah), you may have rights to request access, correction, deletion, and to opt out of certain processing. oag.ca.gov+2https://secureprivacy.ai/+2
Awardee does not sell Personal Information and does not share Personal Information for cross-context behavioural advertising.
Requests can be made to privacy@awardee.com.au. We may redirect End User requests to the relevant Customer where the Customer is the data controller.
We may send service communications and product updates. You can opt out of marketing at any time using unsubscribe links or contacting us.
Email privacy@awardee.com.au. We will investigate and respond within a reasonable time. If unresolved, you may contact your local privacy regulator.
We may update this Policy from time to time. The updated version applies from the effective date shown.
Contact: privacy@awardee.com.au
Effective date: 28 November 2025
This GDPR / Data Processing Policy explains how Awardee processes Personal Data for Customers and how GDPR/UK GDPR concepts apply globally.
This mirrors Section 7.3 of your Terms.
End Users may submit:
The Service is not designed to process sensitive personal data (health, government ID, payment data, biometrics). If a Customer instructs Awardee to process such data, the Customer is solely responsible for lawful basis and compliance.
Awardee processes End User data only to:
Customers must ensure they have lawful basis and any notices/consents required for End Users. Awardee relies on the Customer’s lawful basis and instructions.
Awardee uses Sub-processors to deliver the Service. We maintain appropriate contracts with Sub-processors and remain responsible for them to the extent required by law.
Awardee may add or replace Sub-processors. Customers may request the current list at privacy@awardee.com.au.
Where GDPR/UK GDPR applies, transfers outside the EEA/UK are protected by lawful safeguards (such as SCCs or equivalent).
Customers (as Controller) handle End User rights requests. Awardee (as Processor) will reasonably assist Customers to fulfil rights requests where required and technically feasible.
Awardee does not use End User data to make automated decisions that produce legal or similarly significant effects on End Users within the meaning of GDPR Article 22. GDPR+1
Awardee uses commercially reasonable safeguards. If we become aware of a material breach affecting Customer Data, we notify the Customer without undue delay and provide reasonable information to support compliance.
End User data is retained and deleted in line with the Terms (Section 18) and this Policy.
A full Data Processing Addendum is available on request.
Contact: privacy@awardee.com.au
Effective date: 28 November 2025
Awardee uses cookies and similar technologies on our Websites to operate the site and improve your experience.
Cookies are small text files stored on your device when you visit a website. They allow websites to recognise your browser, remember preferences, and measure usage.
We use the following types of cookies:
2.1 Strictly necessary cookies
Required for core website functions such as security, login, and navigation.
2.2 Analytics cookies
Help us understand traffic and usage so we can improve performance and content.
2.3 Preference cookies
Remember settings and choices to improve experience.
2.4 Marketing cookies (where enabled)
Measure advertising performance and help show relevant ads on our Websites or third-party platforms.
Some cookies are set by third-party services we use (for analytics or marketing). Those providers may collect data under their own privacy policies.
Where required by law, cookies beyond “strictly necessary” are used only with your consent via our cookie banner/manager.
You can update your cookie preferences at any time through the banner or your browser settings. Blocking cookies may affect functionality.
We may update this Cookie Policy from time to time.
Effective date: 28 November 2025
The information on Awardee’s Websites is provided for general information only.
This Disclaimer does not limit non-excludable rights under applicable law.
Effective date: 28 November 2025
This policy applies to people who use an Awardee help page, AI Assistant, QR code, or link provided by one of our business Customers (End Users).
Awardee provides the software platform, but the help page and AI experience you are using belongs to the business that displayed the QR code or link (the Customer).
Your relationship for goods/services is with the Customer, not Awardee.
Depending on the Customer’s setup, you may submit:
Do not submit sensitive personal information (health data, government IDs, payment data, biometrics). If you do, you do so at your own risk.
Your data is used to:
The Customer controls how this tool is deployed and is responsible for End User privacy compliance. The Customer is the data controller (or equivalent). Awardee processes End User data only to provide the software to the Customer.
If you want access to, correction of, or deletion of your data, contact the Customer directly. Awardee will redirect requests to the Customer where appropriate.
This Service is not directed to children. Awardee does not knowingly collect Personal Information from children. If you believe a child has provided data, contact the Customer or Awardee.
You must not use the Service to:
Awardee may block access for misuse.
Awardee is not responsible to End Users for:
We may update this policy from time to time. The effective date will be updated above.
