Patients feel heard, appreciated, and valued, reducing the chances they switch to another provider. Watch our founder share why customer complaints are valuable - and why business avoids them.
When patients face an issue, they want to feel important, valued, and heard. Awardee’s private feedback provides a quick and easy way for patients to connect with your team, making them feel like the vital part of your success that they truly are.
Awardee stops patients from quitting saving the average business over $40,184 per year in lost sales based on saving only 4% of your loyal patients.
By resolving complaints fast and preventing recurring issues, Awardee saves the average business over 100 hours/year in lost productivity.
Awardee is proven to stop up to 87% of negative Google reviews by resolving patient issues early - so they don’t feel the need to complain twice.
You don't need to lift a finger! Our team handles everything - from setting up the backend and designing your feedback and self-help pages to printing and delivering custom QR badges.
See moreSetting up Awardee isn’t just about printing QR badges, it’s about creating a seamless, professional system that works perfectly for your business. And the best part? We do it all for you.
We don’t just hand you a bunch of badges and call it a day. We research your business, design everything to match your brand, and build a complete feedback and self-help ecosystem.
That means:
- Custom-designed QR badges & stickers that fit your brand perfectly.
- A professionally built self-help pages tailored to your business.
- All your social media & website links connected for easy access.
- Google review redirection set up, so you control who leaves public reviews.
- A feedback system linked directly to your team, ready to capture customer insights.
- No staff training required. No software to learn. Just a simple, done-for-you system.
All you have to do is place the QR badges where you want them, we handle everything else. No tech skills, no complicated setup, just a fully built, done-for-you system that’s ready from day one.
Listening to patients builds stronger relationships, resolves issues quickly, and keeps them happy, up to 40 times faster than the damage caused by a bad Google review.
See moreStrong relationships are built on listening, and patients are no different. When it’s easy for them to share feedback privately, you can fix issues fast, before they turn into public complaints.No one wants to leave a bad review, they just want their issue solved. Awardee makes it 40 times faster for patients to tell you what’s wrong than leaving a bad Google review, and it shows you care 100 times more. Listen first, fix fast, and keep them coming back for years.
Allow patients to scan and book directly with your booking system increasing the return on your marketing and keeping more patients coming back.
See moreYou can print QR codes on all your reminder and health fund letters, making it faster and easier for patients to connect to your booking system. Optical self-help pages let patients scan a QR code and book their appointment without needing to remember websites or phone numbers - streamlining the process for them and saving your team valuable time on manual appointment scheduling.Take a look at the patient support demo to learn more.
Choose who can leave positive reviews and redirect negative feedback to a private thank-you page. This protects your Google score and reputation while addressing concerns privately.
See moreYour reputation is everything. Just like in personal relationships, first impressions last, and once your name is damaged, it’s hard to repair. Online, that first impression often comes from your Google reviews, so why leave it to chance?
The reality is, not every complaint needs to be public. Customers don’t always want to attack your reputation; they just want to be heard. By guiding positive experiences toward public reviews and redirecting concerns to a private thank-you page, you create a win-win:
Your happy customers get an easy way to leave glowing reviews, boosting your Google score and attracting more business.
Your unhappy customers still feel heard, but instead of airing frustrations publicly, they’re directed to a private space where their concerns can be addressed directly.This isn’t about silencing feedback, it’s about protecting your reputation while keeping customers loyal.
A single negative review can drive away up to 22% of potential customers, but when concerns are handled privately and effectively, customers are more likely to stay, return, and even change their opinion.With Awardee, you stay in control. Keep your reputation strong, turn potential bad reviews into private conversations, and most importantly keep more customers.
Employees perform better when patients rate them. Track individual service levels and reward top-performing employees for their exceptional efforts.
See moreYou know the saying: when the cat’s away, the mice will play. It’s not that your employees don’t care, it’s just human nature.
When no one’s watching, standards can slip. But when employees know the customer has a direct line to you, everything changes. It’s like when you’re at a friend’s house, and their parents are around, you’re still yourself, but you’re on your best behavior. Not because you’re scared, but because you respect the space and the people in it. The same thing happens in business. When employees know customers can privately rate their service and that feedback goes straight to the boss, they treat customers not just as transactions, but as people they genuinely want to impress.
Here’s what happens when customers become your full-time manager:
Employees bring their A-game every day, not just when they think someone is watching.
Great service becomes the norm, not the exception.
Customers feel valued because they know their experience actually matters.This isn’t about micromanaging, it’s about creating a culture where employees take pride in their work because they know their effort is seen and appreciated. The best employees thrive on feedback, and when top performers are recognized and rewarded, it lifts the whole team.
With Awardee, you’re not just tracking service, you’re creating an environment where employees care, customers feel heard, and your business runs at its best.
Encourage repeat purchases by providing seamless customer support and instant feedback solutions. Improve product satisfaction, enhance reputation, and turn first-time buyers into lifelong customers.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Everything you need for the world’s best feedback and customer self-help pages.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Everything you need for the world’s best feedback and customer self-help pages.
If you have many products that each need custom self-help pages and feedback.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Just the basics, allowing you to give customers fast, modern feedback.
Everything you need for the world’s best feedback and customer self-help pages.