With Awardee, your team gets a heads-up the moment a customer shares feedback, giving you the chance to fix the issue before they leave their table or walk out the door. No more finding out through a bad review days later. Instead, your team can step in, make it right on the spot, and turn a frustrated customer into a loyal one.
And here’s the best part, it’s effortless. You can add as many people as you want, employees, managers, HR, even franchise owners, so nothing slips through the cracks. Managers keep full oversight, ensuring every concern is handled properly.
Everyone’s on the same page, and every customer feels valued.How do the alerts work? That’s up to you! Notifications can be sent by SMS or email, and the online portal lets you track and sort feedback for 1 or 500 locations. No messy spreadsheets, no guesswork, just real-time insights that help you keep customers happy before they ever think about leaving a bad review.