With better room guides and instant feedback linked to rooms, guests have less to complain about.
When guests arrive tired in a new city, minor issues or outdated room guides can quickly frustrate them, leading to negative reviews. Awardee’s user-friendly tools help guests resolve problems and get assistance with a simple click.
Digital room guides let guests resolve common issues on their own using videos, links, and articles, no need to contact your team.
If guests need assistance, they can reach your team via a single button on their phone. SMS and email alerts ensure your staff is ready to help.
Guests who have quick and easy solutions to their issues are more likely to leave glowing reviews after their stay.
Feedback linked to each room allows your team to solve issues faster, keeping guests happier. Solve guests issues faster and easier.
See moreA great stay isn’t just about fluffy pillows and fast WiFi, it’s about making sure guests feel heard. When feedback is linked to each room, your team can solve issues instantly, keeping guests happy before they even think about leaving a bad review.
No more guessing. No more chasing down complaints after checkout. Just quick, private conversations that make problems disappear before they ruin someone’s stay. Happy guests. Better reviews. More return bookings. It’s that simple.
Digital room guides with videos, artlcles and links allows guests to solve their own problems. Reduce phone calls with self-help guides.
See moreNobody likes calling the front desk for WiFi passwords or TV instructions. With digital room guides, guests can find answers in seconds—whether it's how to adjust the air conditioning or order room service.
Videos, articles, and quick links mean guests solve their own problems without waiting on hold. Less frustration for them, fewer phone calls for your team, and a smoother, stress-free stay for everyone
Solving guests problems quickly means when it comes time to checkout they are more satisfied. Happier guests leave better Booking.com reviews.
See moreThe secret to great reviews? Fixing problems before checkout. When guests have a smooth stay, they leave happier, more satisfied, and way more likely to give you that high Booking.com rating.
By solving issues quickly, whether it’s a missing towel or a WiFi hiccup, you turn potential complaints into glowing reviews. And better reviews mean more bookings, more trust, and more repeat guests
Awardee saves staff time answering questions and phone calls allowing them to focus on other things. Save staff time and your business money.
See moreWhen staff aren’t constantly tied up answering the same questions or handling small issues, they can focus on what really matters—creating a great guest experience.
Awardee helps cut down on phone calls and interruptions, giving your team more time to be proactive, more energy to provide great service, and ultimately, saving your business money. A smoother workflow means happier employees, happier guests, and a more efficient operation.
Discover how quick and actionable feedback improves guest satisfaction, employee performance, and your overall ratings.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Everything you need for the world’s best feedback and customer self-help pages.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Everything you need for the world’s best feedback and customer self-help pages.
If you have many products that each need custom self-help pages and feedback.
Plan billed monthly; 5+ additional locations receive up to a 20% discount.
Just the basics, allowing you to give customers fast, modern feedback.
Everything you need for the world’s best feedback and customer self-help pages.