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You Lost 3,917 Customers by Using Google the Wrong Way.

Big brands use Google for reviews + software for complaints. That’s how they win more trust and keep more customers.

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Big brands use complaint tools to stay in control.

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Using Google for Complaints Lost You $8,536,320 and 27,200 Customers.

Big brands use Google for reviews + software for complaints. That’s how they stay in control and grow faster. You can too

Brand logo Brand logo Brand logo Brand logo

Big brands use complaint tools to stay in control.

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Google Stops Working 177 Days a Year If You Use It for Complaints.

Big brands use Google for reviews + software for complaints.
That’s how they earn trust, keep customers, and grow fast. You can too.

Brand logo Brand logo Brand logo Brand logo

Big brands use complaint tools to stay in control.

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Big Brands Keep Complaints Private and Reviews Public

Smart businesses fix problems in private - just like couples don’t work out their fights on Instagram.
It stops drama from going public and protects your reputation.

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Big brands use complaint tools to stay in control.

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Why Small Businesses Fear Complaints, But Big Brands Love Them?

Most small businesses think a complaint means they did something wrong. Big brands know it’s just a customer asking for help.

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Big brands use complaint tools to stay in control.

224

Google Reviews = GOOD

Over 50 recommended

4.5

Google Score = AVERAGE

4.5 - 5.0 is best

1-Star

96

2-Star

56

3-Star

18.6

4-Star

234

5-Star

341

Reviews = LOST PROFIT

1-2 star cause the most damage

What's the #1 Thing Hurting Your Business Right Now?

Pick the area that matters most, and we'll show you how to fix it fast.

Get New Customers

Better results from your Google Profile.

Keep More Customers

Stop customers from leaving your business.

Stop Losing Money

Reduce revenue losses from unhappy customers.

Your Google Stats Show The Damage

3,952

Silently Quit

$8,536,320

Profit Lost Without a Word

Most unhappy customers don't complain — they just leave. Google shows problems too late. Awardee helps you find and fix issues before you lose good customers.

How We Calculate Silent Customer Loss:
  • • Estimated 3,952 customers left silently
  • • $60 average spend per lost customer
  • • $8,536,320 lost revenue—likely conservative
  • • Based on 18:1 silent-to-vocal ratio
  • • Losses stack fast—even in one year

*Based on CustomerThink and GetMindful research

-$1,048,320
1-Star Reviews
-$611,520
2-Star Reviews

-$1,659,840

Repeat Customers Who Quit

They gave you a chance, had a bad experience, left a review, and never came back. Reviews are early signs, but Google shows them too late to fix the problem.

Revenue Impact Analysis:
  • • Negative reviewers rarely give second chances
  • • Each lost customer costs around $10,920
  • • Unhappy customers = $1,659,840 gone
  • • These were regulars, not one-time buyers
  • • Silent churn is bleeding your revenue

*Based on internal customer value analysis

Your Google Stats Show The Loss

3,952

Silently Quit

$8,536,320

Profit Lost Without a Word

Most unhappy customers don't complain — they just leave. Google shows problems too late. Awardee helps you find and fix issues before you lose good customers.

How We Calculate Silent Customer Loss:
  • • Estimated 3,952 customers left silently
  • • $60 average spend per lost customer
  • • $8,536,320 lost revenue—likely conservative
  • • Based on 18:1 silent-to-vocal ratio
  • • Losses stack fast—even in one year

*Based on CustomerThink and GetMindful research

27,200

Missed Customers

-$2,270,861

New Customers You Missed

Others saw those reviews and chose a different business. That’s what happens when Google controls your reputation instead of using Awardee to handle feedback.

How We Calculate Silent Customer Loss:
  • • Others saw those reviews and chose another business
  • • 90% read reviews before taking action
  • • 80% likely saw a negative review
  • • 3,917 customers deterred by poor impressions
  • • $2,270,861 potential revenue quietly vanished

*Based on DemandSage, Search Engine Journal, and INSEAD research

Your Google Stats Show The Loss

Worked Against You

48.6%

Worked For You

51.4%

177 Days/Year (48.6%)

Google Worked Against You

These are the moments when someone saw a bad review and picked the competition. Instead of building trust, Google may have pushed them away without you knowing.

How We Calculate Silent Customer Loss:
  • • Most people read 8 reviews first
  • • 47.3% chance they'll see 1-star reviews
  • • 95% read reviews before making decisions
  • • 67% leave after seeing a bad review
  • • Google shows bad reviews 177 days yearly

*Based on PowerReviews, HubSpot, and Reputation.com research

Worked For You

51.4%

Worked Against You

48.6%

188 Days/Year (28.5%)

Google Actually Helped You

These are the days when a good review helped, someone felt confident and picked you. That’s how it should be, but without managing reviews, you leave it to chance.

How We Calculate Silent Customer Loss:
  • • Only 47.3% saw clean review sets
  • • Just 188 days where Google helped
  • • Most days featured trust-breaking reviews
  • • Bad reviews pushed customers away early
  • • You lost them before any interaction

*Based on PowerReviews, HubSpot, and Reputation.com research

Awardee Boosts Google Results

Big brands use two tools: Google for public reviews + Software for complaints. That’s how they earn trust, keep customers, and grow fast. You can too.

Public Reviews

  • Anyone can post, even unfair ones
  • You can’t hide bad comments
  • Google controls your reputation
  • Built to get reviews

Private Complaints

  • Only you see the complaints
  • You choose what goes public
  • Control your reputation
  • Built to fix problems

Awardee Makes Google Work Better

Big brands use two tools: Google for public reviews + Software for complaints. That’s how they earn trust, keep customers, and grow fast. You can too.

Public Reviews

  • Anyone can post, even unfair ones
  • You can’t hide bad comments
  • Google controls your reputation
  • Built to get reviews

Private Complaints

  • Only you see the complaints
  • You choose what goes public
  • Control your reputation
  • Built to fix problems

Google Works Better With Awardee

Big brands use two tools: Google for public reviews + Software for complaints. That’s how they earn trust, keep customers, and grow fast. You can too.

Public Reviews

  • Anyone can post, even unfair ones
  • You can’t hide bad comments
  • Google controls your reputation
  • Built to get reviews

Private Complaints

  • Only you see the complaints
  • You choose what goes public
  • Control your reputation
  • Built to fix problems

Why Big Brands Use Google + Complaint Tools

Big brands use two tools: Google for public reviews + Software for complaints. That’s how they earn trust, keep customers, and grow fast. You can too.

Public Reviews

  • Anyone can post, even unfair ones
  • You can’t hide bad comments
  • Google controls your reputation
  • Built to get reviews

Private Complaints

  • Only you see the complaints
  • You choose what goes public
  • Control your reputation
  • Built to fix problems

Using Google for Complaints Is Costing You

When customers can’t complain in private, 5% speak out and 95% stay silent and leave. Your numbers show how much that’s costing you today.

Google Stops Helping

One bad review can sit there for weeks. New people see it, think your service is getting worse, and go somewhere else.

  • Google turns away people 177 days a year
  • You miss out on 27,200 new customers
  • That’s $2,270,861 in lost sales

Loyal Customers Quit

Most customers (95%) leave without a review or a word. If there’s no private way to complain, they’re gone for good.

  • Just 152 complaints lost you $2,270,861
  • Another 3,952 people quit silently
  • Costing you $8,536,320 or more

No Way to Complain = Big Losses

When customers can’t complain in private, only 5% complain. The other 95% leave without a word. Your data shows that using Google for complaints is costing you.

Google Damage

  • Google turns away people 177 days a year
  • You miss out on 27,200 new customers
  • That’s $2,270,861 in lost sales

Direct Losses

  • Just 152 complaints lost you $2,270,861
  • Another 3,952 people quit silently
  • Costing you $8,536,320 or more

Big Brands Listen to Complaints

The 3 richest people in the world all say the same thing, put customer complaints first.
Awardee helps you do the same & makes Google work better

“The most important single thing is to focus obsessively on is customers”

Jeff Bezos

“Actively seek out and listen carefully to negative feedback”

Elon Musk

“Your most unhappy customers are your greatest source of learning.”

Bill Gates

Awardee + Google Stops 27,200 Customers Leaving.

Using only Google for complaints has lost you 27,200 customers.
Awardee solves problems in private, stops bad reviews going public, and makes Google work better.

Keep bad reviews off Google

Fix complaints before they spread

Stay in control of your image

Keep more happy customers

Try Awardee free for 30 days. Then just $29/month. Cancel anytime.

Awardee + Google Helps You Win Back 27,200 Lost Customers.

Using only Google for complaints is costing you $2,270,861.
Awardee solves problems in private, stops bad reviews going public, and makes Google work better.

Keep bad reviews off Google

Fix complaints before they spread

Stay in control of your image

Keep more happy customers

Try Awardee free for 30 days. Then just $29/month. Cancel anytime.

Awardee Makes Google Work Better 200 More Days a Year.

Using only Google for complaints loses you 177 marketing days per year.
Awardee solves problems in private, stops bad reviews going public, and makes Google work better.

Keep bad reviews off Google

Fix complaints before they spread

Stay in control of your image

Keep more happy customers

Try Awardee free for 30 days. Then just $29/month. Cancel anytime.

How Big Brands Fix This Problem

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Big brands build their own tools or spend millions on complex systems to solve this.
Awardee is the simple tool made for small businesses like yours.

Awardee Makes Google Work Better By Keeping Complaints Private.

Using only Google for complaints is hurting your business.
Awardee solves problems in private, stops bad reviews going public, and makes Google work better.

Keep bad reviews off Google

Fix complaints before they spread

Stay in control of your image

Keep more happy customers

Try Awardee free for 30 days. Then just $29/month. Cancel anytime.

Awardee Makes Google Work Better So You Keep More Customers.

Using only Google for complaints is losing you customers daily.
Awardee solves problems in private, stops bad reviews going public, and makes Google work better.

Keep bad reviews off Google

Fix complaints before they spread

Stay in control of your image

Keep more happy customers

Try Awardee free for 30 days. Then just $29/month. Cancel anytime.

What's Your Second Biggest Problem?

Get New Customers
Keep More Customers
Stop Losing Money